As a valued customer, you and your order are very important to us.
Order Processing
- Orders are processed the same business day if placed by 1pm. This excludes weekends, as well as Bank Holidays
Delivery Carrier, Costs & Timing
- During our launch period we're providing FREE Premium Delivery on all orders until the end of September 2023
- We ship via DPD or Royal Mail Tracked 24 to deliver within 1 working day of Delivery from our warehouse
- For tracking purposes, please look out for reference to our Fulfilment Company "Broad Oak Retail" when receiving tracking texts or emails
Delivery to Remote Locations
- There are a number of 'Highland and Island' postcodes where it will take longer than 1 day for parcels to arrive when selecting our 'Next Working Day Delivery' option.
2 Day Postcodes: AB31 - AB35, AB41 - AB54, AB36 - AB38, AB55 - AB56, FK17 - FK21, G83, GY9, IM, IV, KA27, KA28, KW0 - KW14, PA20 - PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99.
4 Day Postcodes: KW15 - KW17, ZE
Does Hayden Hill ship Internationally
- At this time we are unable to ship outside of the UK.
- If you are visiting this site from within the United States please go to our US site to shop locally with us: Hayden-Hill.com
Returns
We stand by the quality of our products. However if you are not completely satisfied, you can return your purchase within 30 days for a full refund.
Our Returns service is FREE of charge.
Returns are accepted within 30 days of purchase. To be eligible for a return an item must be unused, in the condition it was received, and in its original packaging.
At this time we do not offer exchanges.
Just a few simple steps to return your product:
- Click on the 'Start My Return' button below to access our easy-to-follow Return Portal
- Confirm your Email Address and Order Number (this can be found within your Order Confirmation Email)
- Follow the on-screen prompts to confirm the item(s) to be returned and press 'Submit' to send your request to our team
- We will email you within 2 working days and provide you with a pre-paid Return Label
- Re-pack your item(s), seal the parcel securely, apply the Returns Label, and drop off at your local drop point
- Upon receipt of your item(s), we will refund you to your original payment method within 2 working days
